1) How do I pay for my order?
You can pay for your order with a Visa Card, Master Card and / or Paypal.
2) What currency is used on this site?
All orders are calculated in Ringgit (RM).
3) What should I do if my credit card has been declined?
If your credit card has been declined, it's best to talk to your local bank.
4) Is it safe to enter my credit card details online?
Yes. Turcomp is compliant with the industry standard for protection of personal information (PCI). Any of our pages which require you to enter personal details are encrypted using Secure Socket Layering (SSL) technology, which protects the information as it is sent to us from your computer. Any page which is secured with SSL can be identified by checking the URL. If it says ‘https’ rather than the standard ‘http’ then it is a secure webpage. This system is used by all reputable online shopping sites. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
5) Can I pay using PayPal?
We are able to offer purchase with PayPal. Refunds for purchases made with PayPal will be refunded to the credit card linked in your PayPal account (Valid for 2 years).
1) Delivery Methods & Shipping Costs
We have made it easy for you with national shipping on all items. Individual product pages indicate if an item is Standard, Big & Bulky, and Oversized. Delivery fees vary according to the size of the item and bear by customer.
2) Delivery Acceptance
All home/office delivery orders require a signature upon delivery. If there's no one at home/office to sign for the parcel, or a ‘to the door’ service is not available in your area, a card will be left with instructions on how to collect from your nearest Pos Laju office outlet. Once your parcel has been signed for you will be responsible for any damage to or loss of your items.
3) Delivery times
Standard, Big & Bulky, Oversize product orders are delivered weekdays by Pos Laju. Please allow 2-3 business days after dispatch. If you have not received your order in 3 weeks, please contact our E-commerce Support Department. Reasons for Order Delays:
(a) Public holidays
(b) Incorrect address has been entered against the order.
(c) If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made.
(d) Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers. Should the items you ordered be marked "In Stock or Not Available" and it fails to reach you within the times quoted above please contact our E-Commerce Support Department.
4) Order tracking
All delivery orders are dispatched using our primary delivery partner City-Link Express. Once your order is dispatched you'll receive an email from Turcomp containing your tracking code. If you do not receive this email and would like to obtain your tracking number please email our E-commerce Support Department.
Once you have your consignment tracking number, you can track your parcel by using the 'click here' entry on your shipping confirmation email or entering the consignment number into the City-Link Express website delivery tracking system. Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.